Effective Project Stakeholder Management
Duration: 2 days
Target Audience: Project Managers, Work Stream Leaders and project members. Also roles outside of the project environment that wish to learn about how to best understand and manage their stakeholders.
Key Learning Outcomes
- Understand the elements of the project management life cycle and how it applies to case work.
- Know how to use project management tools and techniques for structured workflow planning - how tasks are structured, who performs them, what their relative order is, how to manage task and resource dependencies and build in the information flows to support the case through to conclusion.
- Learn how to professionally manage your project stakeholder expectations and how you engage them throughout the project.
- Discover how to manage multiple cases using standard workflows and project control principles to help you stay on top of your workload.
- Use proven best practice methods to increase flexibility and develop greater adaptability to the changing business environment.
Course Delivery Includes:
- Theory: Latest best practice
- Team discussions
- Individual and group exercises
- Relevant case studies
- Technique application practice
- Personal action planning
Course Outline: Effective Project Stakeholder Management
DAY 1
Positioning Stakeholder Management in the Context of your Role
The Project Life Cycle
The Consulting Life Cycle
The Stakeholder Management Life Cycle
Working with the Organisation Culture
Developing a Stakeholder Engagement Plan
Identifying and Analysing your Stakeholders
Mapping Stakeholder Value Drivers
Clarifying and Managing Expectations
Stakeholder Communication Planning
Influencing Tactics to Gain Commitment and Support
Factors which Foster Power in the Organisation
Building Rapport and Trust
Key Push and Pull Influencing Tactics
DAY 2
Key Considerations for Effective Stakeholder Communication
Perceptual Filters in Communication
Ingredients of Effective Communication
Understanding and Managing Different Personality Styles
Media Richness and Using Different Channels for Maximised Effect
Questioning Techniques for Gathering Information
Status Reporting
Engaging Stakeholders through Change
Communication Methods for Change Management
Understanding the Reaction to Change
Minimising Resistance to Change
Change Facilitation Methods
Handling Disagreements
Managing Conflict
Evaluation Effectiveness
Wash-up Meetings and Lessons Learnt
Relationship Management and Continuous Improvement