Leading and Attending Tele-Conference Calls
Target Audience: All people that are involved in conference calls for their work that need practical guidance on being more effective as a conference call leader and participant.
Key Learning Outcomes
- Develop your skill in efficiently planning and facilitating a conference call.
- Learn how to enhance your contribution to a teleconference.
- Build confidence in controlling a group during the call.
- Explore ways of facilitating and attending calls efficiently and professionally.
Course Delivery Includes:
- Theory: Latest best practice
- Team discussions
- Individual and group exercises
- Technique application practice
- Personal action planning
Course Outline: Leading and Attending Tele-Confrence Calls
DAY 1
Introduction
Types of Conference Calls
Challenges Experienced when Facilitating and Participating in a Conference Call
Key Roles and Responsibilities
Planning the Call
Agenda
Timing
Participants
Exercise: Planning the Call
Communication Best Practices for Conference Calls
Elements of a Communicated Message
Vocal Variety
Exercise: Listening to Yourself
Reflective and Active Listening
Questioning Skills
Exercise: Theory into Practice
DAY 2
Facilitating and Participating in the Call
Getting it Right at the Start
Staying in Control of your Role during the Call
Keeping Participants Involved
Do’s and Don’ts for Conference Call Participants
Call Time Management
Call Closing and Follow-Up
Summarising Actions and Agreeing Next Steps
Taking Action After the Call
Exercise: Conference Call Facilitation and Participation
Using Conference Calls for Decision Making
Methods and tools for decision-making on a conference call
Managing consensus
Exercise: Decision-Making Conference Call
Summary and Close
Top Tips - Summary of Best Practices
Personal Action Planning
Also see: Managing Remote Teams