Internal Consuting Skills

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Target Audience: Individuals in internal consulting roles and organisational change facilitators, including Internal Auditors, Project Managers, HR managers, Integration Managers and similar roles.

 

Key Learning Outcomes

  • Understand your role in the consulting cycle.
  • Build a standard consulting model for professional engagement with others in your organisation.
  • Learn how to discover the value drivers of your stakeholders and to offer solutions that respond to what they need.
  • Explore the use of tools and approaches to facilitate a successful change programme.
  • Build on your inter-personal skills to make a positive impact when engaging others in your role as a consultant.
  • Enhance your effectiveness as an internal consultant and make a power contribution to your organisation’s bottom-line success.

Course Delivery Includes:

  • Theory: Latest best practice
  • Team discussions
  • Self assessment
  • Individual and group exercises
  • Technique application practice
  • Role plays
  • Business Problem Solving
  • Personal action planning

 

Course Outline: Internal Consulting Skills

DAY 1

Adding Value as an Internal Consultant
The Role of the Internal Consultant
The Consulting Cycle
Working with the Organisation and Team Cultures
Aligning Consulting Efforts with Stakeholder Value Drivers

Communicating Change
Communication Psychology - Getting the Most from Interpersonal Communication
Communication Methods for Change Management

Effective Change Facilitation
Understanding the Reaction to Change
Assessing Your Stakeholders and Managing their Expectations
Change Facilitation Methods and Models
Maintaining Independence and Objectivity

DAY 2

Getting to Collaboration
Dealing with Resistance to Change
Managing Conflict
Motivation through Needs Satisfaction

Models for Diagnosis and Problem-Solving
PEST Analysis
SWOT Analysis
7S Model
Force Field Analysis
Problem Solving Techniques

Personal Effectiveness as an Internal Consultant
Building Rapport
Questioning Techniques
Influencing Tactics
Handling Objections
Building Trust

Keys to Success
Building Your Relationship Network
Personal Action Planning