Download Course Brochure

Target Audience: People that are about to join the management ranks; new managers; practicing managers that have not received formal management skills training. Also for practicing managers that want to brush up on their management skills.

Key Learning Outcomes

• Understand your various roles as a manager and how to build your leadership capability.
• Know how to practice situational leadership whilst letting your own style shine through.
• Enhance your communication skills by developing an ability to respond effectively to different communication styles.
• Learn how to maximise your time efficiently and to delegate effectively.
• Practice with different tools to help you coach staff to higher levels of performance and to keep them motivated.
• Confidently deal with difficult people and learn how to give negative feedback constructively.
• Gain confidence as a manager using proven management techniques and current best practice.

Course Delivery Includes:

• Theory: Latest best practice
• Team discussions
• Self and team assessments
• Group exercises
• Case studies
• Film clips
• Practice coaching sessions
• Role plays
• Personal action planning

Course Outline: Succeeding as a New Manager

DAY 1

Key Management Frameworks and Their Practical Application
Management and Leadership Principles
Why Managers Fail
Popular and Relevant Management Models
Situational Leadership
Action-Centered Leadership
Purposeful Leadership
Motivating Individuals and Teams - Traditional and New Concepts

Communication Effectiveness
Perceptual Filters and How They Affect Communication Effectiveness
Making Effective Use of Various Communication Channels
Practicing Assertive Communication
Using Body Language in Meetings and Presentations

DAY 2

Characteristics of High Performance Teams
The Team Life Cycle
Agile Team Characteristics
Anatomy of a High Performance Team

Developing the Team
Coaching to Maximise Performance and Harness Potential
Giving Negative Feedback Constructively
Dealing with Resistance to Change
Building Trust

Personal Effectiveness
Delegation and Empowerment
Tips for Working Smarter
Building Relationships
Personal Actions for Succeeding as a Manager

Also see: Managing Remote Teams