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Target Audience: All managers involved in employee interview and selection processes; also for roles responsible for
selecting long term suppliers.

Key Learning Outcomes

• Increase your confidence and competence as an interviewer.
• Adopt a structured approach to interviewing.
• Improve your skills in listening, questioning and rapport building.
• Utilise best practice interviewing techniques to gather accurate information, interpret information and make quality decisions.
• Develop your skills to select the most appropriate candidates for your organisation
  

Course Delivery Includes:

• Theory: Latest best practice
• Team discussions
• Role plays
• Technique Application Practice
• Film clips
• Personal action planning

Course Outline: Practical Interviewing and Selection Skills

MORNING SESSION

Introduction
Types of Interviews
Stages within the Interview Process
Stages of an Interview Session

Finding the Interview Candidates
Writing a Job Spec and Person Spec
Drawing up a Short List and Inviting Candidates to the Interview
How to Communicate with Candidates Prior to the Interview

Planning the Interview
Interpreting the Resume / CV
Establishing Objectives
Planning the Questions - background, experience, job-specific, behavioural
Avoiding Discrimination
Department and Organisation Cultural Fit
Creating a Comfortable Environment for Interviewing

AFTERNOON SESSION

Marketing Your Company
Managing First Impressions
Being Clear on the Marketing Message

Carrying Out the Interview
Rapport Building with the Candidate
Questioning Techniques
Reading Body Language and Tells
Reflective Listening and Probing for Facts
Managing Difficult Candidates and Situations
Note-taking without Distracting the Interviewee

Post Interview
Updating your Notes
Assessing the Evidence
Making your Decision
Giving Feedback

Keys to Success
Interviewing Do’s and Don’ts
Personal Action Planning