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Target Audience: Practicing managers that have not received formal management skills training and managers that want to improve on their people management skills. This course has less theory than the “Succeeding as a New Manager” course and “Strategic Leadership for Practicing Managers” course. It is designed to be an experiential workshop of self-discovery and coaching to improve your people management skills.

Key Learning Outcomes

• Gain confidence in your ability to manage people and get results.
• Rediscover your enjoyment of the people management aspect of your job.
• Learn how to deal with difficult people and difficult situations.
• Explore how to get the most from your personal style of leadership when interacting with different members of the team and the team as a whole.
• Learn from case studies and other great present-day business leaders.

Course Delivery Includes:

• Theory: Latest best practice
• Team discussions
• Self assessment
• Role plays
• Film clips
• Personal action planning

Course Outline: Perfecting Your People Management Skills

MORNING SESSION

Getting the Most from Your Leadership Style and from Your Team
Challenges in Managing People
Understanding Your Personality Style
Getting the Most from Different Personality Styles in the Team
Leadership Self Assessment
Situational Leadership in Practice
Coaching Approaches for Uplifting Performance

AFTERNOON SESSION

The Tough Side of People Management
Communicating Key Messages in Difficult Situations and Times of Change
Dealing with Difficult People
Giving Constructive Negative Feedback on Performance

Staying Focused and Motivated
Keeping Track of the Team’s Actions
Managing Your Personal Motivation
Personal Action Plans for Perfecting your People Management Skills