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Target Audience: Managers wanting to understand Emotional Intelligence (EI), to know their strengths and opportunities for improvement and to learn how to improve their EI and that of their team.

Key Learning Outcomes

• Understand what we mean by Emotional Intelligence (EI) and why it is so important for leaders.
• Gain insight into your EI profile - know what your strengths are and learn how to leverage them; know what your opportunities for improvement are and learn how to address them.
• Explore how to uplift the EI of the team.
• Develop your skills in practicing as a world-class and respected leader.

Course Delivery Includes:

• Theory: Latest best practice
• Team discussions
• Self assessment
• Group exercises
• Case studies
• Film clips
• Personal action planning

Course Outline: Emotional Intelligence

MORNING SESSION

The Business Case for EI
What is Emotional Intelligence ?
The connection between emotional intelligence and leadership effectiveness
Case study examples

Understanding Emotions
The 4 Quadrant Model for EI and the EI Competencies
Understanding Your Personal EI Profile
Your emotions and the affect they have on performance, decision making and interactions with others
Understanding other people’s emotions - cultivating awareness of others’ feelings, emotions, concerns and needs

AFTERNOON SESSION

You and Those You Lead
Developing empathy
Examining the emotional reality of the team’s environment
Discovering what drives the team’s behaviours

Making it Happen
Building an emotionally intelligent team
10 Strategies for Promoting Emotional Intelligence
Personal Action Planning