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Key Learning Outcomes

• Understand the key challenges in working with remote offices and explore how to overcome these challenges.
• Learn about different cultural dimensions and how to deal with different cultural behaviours and expectations.
• Explore the complexities of communicating with remote offices and how to get the most from your interaction with them so that you can be more efficient and effective in achieving your objectives.
• Develop your ability to build and nurture distance relationships.

 Course Delivery Includes:

• Theory: Latest best practice
• Self Assessment
• Fun Team Exercises
• Business Problem Solving
• Personal action planning

Course Outline: Building Relationships with Overseas Offices

MORNING SESSION 

Challenges in Working Together Apart
Team Exercise: Gold & Platinum Investment Challenge
Understanding the Key Challenges of Remote Working
Self Assessment using the Remote Working Complexity Assessment tool

Co-Operating Remotely in a Team
The Team Life Cycle
Developing a Code of Cooperation

Cross-Cultural Dimensions
Team Exercise: Collaborating with Mixed Cultures
Understanding the Different Cultural DimensionsKey Points for Working with Mixed Cultures
Actions to Improve Remote Collaboration

AFTERNOON SESSION

Communication Effectiveness with Remote Offices
Understanding the Impacts of Remote Communication on Communication Effectiveness
Communication Channels and Media Richness
Using Email and Teleconferences Effectively

Building and Nurturing Relationships
Challenges for Building New and Nurturing Existing Relationships Remotely
Key Ingredients for Productive Relationships across Locations and Cultures

Collaborating Successfully with Remote Offices
Team Exercise: Toxic Waste Disposal (remote problem solving)
Building and Maintaining Trust and Loyalty
Team Exercise: Trust Walk

Close

Summary, Actions and Closing Remarks

Also see: Managing Remote Teams